Terms and Conditions
In these terms and conditions Nestaire is the service provider and supplier
* You acknowledge full acceptance of these terms and conditions while placing an order.
Website pricing and ordering policies
Nestaire constantly strives to keep pricing of products and inventory on website updated. However there can be instances of variations. All orders require confirmation prior to sale.
While buying online on our website the final price of item is determined at the time of checkout and at the time of processing payment.
A product sale is a legally binding contract with Nestaire under Australian laws and once an order is placed and confirmed you accept full legal liability, financial liability and is under commitment to fulfill financial obligations under the terms of sale. If you believe there is any mistake in the order, please contact Nestaire immediately. Nestaire retains the discretion to to approve cancellation or amendment of the order. In either case, you accept any financial losses incurred by Nestaire will be deducted from deposit.
Nestaire has the right to reject or refuse any order in case any fraud is detected, or in case of pricing issues on website or extreme market events. Affected customers will be immediately notified of any such events.
Occasionally products may become out of stock and if they cannot be replenished within reasonable time frame, the order will be cancelled and you will receive full refund without the deduction of any charges or fees.
For credit card payments over $1,000, Nestaire may request a copy of your drivers license for identification as credit card fraud is quite prevalent in Australia. This is for the protection of our clients and our business.
Nestaire reserves the right to request individual or corporate identification for orders of any amount.
The valid identification requirement is a copy of either –
(1) An original or certified copy of a valid primary photographic identification document (Australian Passport, Australian Driver’s license); or
(i) an original or certified copy of a valid primary non-photographic
(ii) an original or certified copy of a valid secondary identification identification document (Birth Certificate, Australian Citizenship Certificate); and document (Utility bill, Medicare card, bank-issued bank statement.)
The requirement at law is for original or certified identification. If you wish to send a copy of your documents by email, you can initially do this to complete an order an online, and you must have the documents certified by a solicitor or registered JP.
Any purchases by customers on behalf of a business must also provide;(1) the full business name (if any) under which the customer carries on his or her business,(2) the full address of the customer’s principal place of business (if any) or the customer’s residential address; and(3) any ABN issued to the customer.
To complete an order, electronic copies of certified documentation is accepted, however the original certified copies MUST be forwarded to us by mail before an order can ship. Non-delivery of these ID documents will result in cancellation of your trading account and recovery of any applicable cancellation fees and / or metal prices losses as per this agreement.
Certified documents must be forwarded to:
Unit 40, 1-3 Eulbertie Avenue
Warrawee NSW 2074
No Nestaire products will be shipped until payment for the processed order is received in full and cleared. Shipping is via 3rd party courier services – Australia Post, Startrack, Fastway or DHL Express, may differentiate between individual orders.
Where items are marked “Out of Stock”, some backorders can be accepted and these will be organised with our suppliers. Set delivery time may vary due to the involvement of a third party, however Nestaire will continue make all efforts to deliver orders quickly.
Nestaire will not accept liability for the loss of an order once the delivery has been completed by the courier service. This includes if you have issued an “Authority to Leave” in a re-delivery attempt by the courier. All packages shipped by Nestaire require a signature for the completion of delivery. Nestaire will not accept liability for orders lost that have been signed by a third party at the nominated shipping address.
If Nestaire is directly or indirectly prevented from making supply or otherwise performing an obligation, by reason of events beyond its reasonable control (including any force majeure event including restricted availability of input products of required quality, act of God, fire, earthquake, flood, lightning strikes, natural disaster, mechanical or electrical failure, industrial action or dispute, lockout, epidemic, war or act of war (whether declared or not), terrorism, revolution, malicious damage, sabotage, civil unrest or disturbance or action or inaction of any foreign or domestic government or third party), its obligations are suspended while it is prevented from doing so. Nestaire will use all reasonable endeavours to terminate the event giving rise to delay but that will not include the settling of an industrial dispute on disadvantageous terms. Upon termination of the event Nestaire must resume the performance of its obligations under this contract at the earliest date reasonable possible.
We will not be responsible for any loss or damage incurred by you where we do not receive your instructions or where any dealing or proposed dealing is interrupted, unable to be completed or unable to take place due to the failure of any telephone, computer, other electronic or technological device.
If you feel a package is damaged or has been tampered with upon arrival, DO NOT accept the package and notify us immediately. Once you sign for the package, we assumes no further responsibility or liability.
All products shipped by Nestaire, as part of our internal processes, will be videotaped to ensure that the contents of the package match the included paperwork.
We allow Change on mind returns with full refund to make sure our customers are completely satisfied with their purchase. However the product should be returned without damage and in original saleable condition, otherwise return will not be accepted. Products need to be returned within 30 days of receipt of them by you. Return postage will also be borne by the customer.
Nestaire products are supplied in original manufacturer’s condition. Nestaire does NOT buy and sell within the second hand market. We supply only NEW products direct from the associated manufacturers or their agents.
All personal information and financial details pass through a secure server using the latest 128-bit SSL industry standard encryption technology.
Nestaire is not responsible for any loss or liability incurred by you, in any form of dealing with Nestaire, except to the extent defined within Australian Consumer Law.
By creating an account and using the services of Nestaire, you certify that all information you have given is accurate and correct, and you have the full capacity to enter into, and meet the obligations pursuant to these terms.